The Bavarian Chocolate Haus - Customer Service information

Customer Service
We guarantee you'll be completely satisfied with your purchase from the Bavarian Chocolate Haus. If you aren't - for any reason - simply return your order. We'll send you a replacement.


By Phone:
Monday - Friday
10:00am - 5:30pm EST

By E-mail:

By Mail:
Bavarian Chocolate Haus, PO Box 620, North Conway, NH  03860

We accept VISA, Mastercard, and Discover credit and debit cards. We also accept Checks and Money Orders payable to Bavarian Chocolate Haus.

Shipping/Delivery Policy

We make every effort for your items to ship out within two business days of purchase.
We utilize the United Stated Postal Service as our shipper and require a valid mail-delivery address or P.O. Box.

If you are trying to estimate when a package will be delivered, please note the following:
Once your package ordered through our online store is shipped, you will receive a “Your package has Shipped” notification, and in the ordinary course will be delivered within 2-3 days of your receipt of that notice.
If your package requires special handling, please call us at 603-356-2663 to discuss how we can accommodate your requests.